Freeburn Robotics LTD Policy Information
This website (www.piborg.org) is owned and managed by Freeburn Robotics Ltd (UK Company Registration 07205687) Registered Address: 15 Earith Business Park, Meadow Drove, Earith, PE28 3QF, UK.
PiBorg is a registered trading name of Freeburn Robotics Ltd (UK Company Registration 07205687) Registered Address: 15 Earith Business Park, Meadow Drove, Earith, PE28 3QF, UK.
Your use of this website is governed by the following policy documents:
Please read ALL the policy documents in full before you use this website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the statements within the policy documents, which govern Freeburn Robotics LTD’s relationship with you in relation to this website. If you disagree with any part of the terms set out in ANY of the policy documents above, please do not use our website.
This returns policy sets out how Freeburn Robotics LTD deals with returns and faulty or damaged items.
Returning an Unwanted Item
If you're not happy or unsatisfied with an item you purchased from www.piborg.org you may return it within 30 days of purchase, and as long as the item has been unused and has the original packaging, you can send it back for a full refund *Exclusions Apply. The goods must be unused, in their original packaging and include all parts, accessories, manuals and tools that came with the product. If a product is returned in a used or non-saleable condition, we reserve the right to issue a partial refund for the goods. Goods returned in a non-saleable condition are subject to a 50% restocking fee.
If you wish to return an item please follow the Return an Item or Order link outlined in our contact form. All items being returned are your responsibility until they reach our warehouse. We strongly advise that you send via recorded delivery. Please ensure you package your return to prevent any damage to the items, as any damage caused in transit we cannot be held responsible for. Please also include your name, address, email, contact number and order number when returning your item, therefore we can locate your return and contact you if necessary. If you do not, we cannot guarantee your refund will be processed. Return shipping costs (the cost that you incur to send the item back to us) for unwanted goods must be paid for by you, the customer. Freeburn Robotics LTD will not refund any outbound shipping costs (the original costs charged by us to you, to cover the costs of us sending the item to you).
Warranty and Return of Faulty Products
Freeburn Robotics LTD will replace any items which become defective within a 12 month period from the customer's receipt of the goods. This policy does not affect your statutory rights.
Freeburn Robotics LTD does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose and alteration of the product.
Freeburn Robotics LTD does not cover general wear on any of the items distributed through the website. Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.
Technical support for faulty products is offered via our product engineers on the PiBorg Forums. We ask that all customers attempt to troubleshoot their issue with our engineers prior to lodging a request for a return or replacement of a product they deem faulty. If our engineers are unable to solve you issue they will issue an RMA and request the product back for testing. It can take up to 14 working days for us to receive your return, depending on which postal service you use. Once we receive your goods, we will test them within 48hrs. Following our assessment, we will contact you and, if found faulty we will be happy to either send a replacement component, refund the item, or we can offer credit for the items value for a future order.
Products returned that are tested and found to be without fault will be dealt with as per the section "Returning an Unwanted Item". As a gesture of goodwill, we will always offer to send items that are tested and found to be without fault back to you, the customer, free of charge. We DO NOT cover the return shipping costs of returned goods that are found to be without fault.
Freeburn Robotics LTD will cover the shipping costs for faulty products up to the following values:
We ensure that all our products are shipped in adequate packing to ensure they are protected. If you receive a package which you believe is damaged please refuse the package at point of delivery and notify us within 2 working days via the Return an Item or Order link outlined in our contact form. If possible please write on 'DAMAGED' on the drivers documentation and please take picture of both the packaging to support your claim. We will endeavour to replace or refund returned packages notified as being damaged within a 7 day period.
If you receive goods which are damaged e.g. there is no external damage to the package, but an item or items inside are damaged, you must notify us within 7 working days of delivery. To notify us of a damaged item please follow the Return an Item or Order link outlined in our contact form. We reserve the right to refuse claims for damaged parts if we are notified outside the 7 working day time period. This policy does not affect your statutory rights.
*Exclusions for Returning Unwanted Items
The product is currently Out-of-Stock. Enter your email address below and we will notify you as soon as the product is available.