Lost Item Claim Form

Please accept our sincere apologies that your item has failed to arrive. Please fill out the short form below to enable us to raise a lost item claim on your behalf via our delivery partner. Once complete, we can either refund or replace the lost goods.

Upon submitting this form, a pdf will be generated and downloaded. Please email this to: info@piborg.org

Order Information

/ /

Please confirm your full delivery address, including name and country.



If you answer “No” to any of the checks below, please complete this check prior to filing the form. Many packages thought lost will turn up by completing the checks below!

Have 20 working days (International) or 10 working days (UK) passed since the dispatch date noted above?


Have you checked with your neighbours to ensure that the package was not accidentally delivered to them?


Have you checked any “safe” areas that the postman may have left the order? We've had orders behind bins, in sheds etc. before!


Have you contacted your local postal collection office to see if they have further information on the package?


Compensation Request

I would prefer PiBorg to:


Claim Declaration

By submitting this form, I hereby certify that the goods ordered have not been delivered. I declare that, to the best of my knowledge, the information I have given on this form is correct and truthful. I also undertake to advise Freeburn Robotics Ltd immediately if any lost letters or parcels are subsequently traced or delivered, and to refund Freeburn Robotics Ltd any monies paid in compensation for these items.